EUTradepoint: B2B marketplace

Overview


About the client:

It is a growing B2B marketplace company to facilitate buying and selling between different companies or small and medium scale enterprises (SMEs). It provides a platform for the producers and buyers to meet and find the best deals as per their needs.

Business challenge faced by the client and solution offered:

  • Creating and running an online marketplace is a different challenge altogether. There are many players in the industry and to have a competitive advantage one needs to have a robust digital platform and professional yet secure interface. Finding buyers and sellers is a primary challenge and is addressed by the help of an extensive directory of enterprises from different sectors and countries. APIs have been developed to connect seller’s ERP directly into the system and a robust Negotiation system ensures that demand-supply matching happens on a real time basis to make the process of transaction as smooth as possible.
  • Reliable logistic providers are also listed in the platform to enable hassle-free transition of goods across buyers and sellers.
  • To protect the interest of both the buyers and the sellers, Escrow based payment system has been integrated in the platform.
  • Have also developed a robust Online dispute resolution system through arbitration for quick and fair resolution of disputes related to escrow payment and other transactions. AI based chatbots help in real time escalation and resolution of any issue faced by the user.
  • Automated agreement documentation using standard contracts and model agreements helps in making the agreement between the clients much swifter.
  • All the digital solutions starting from the scratch were developed and deployed by Metricoid and regularly maintained as per the requirements of the client.
A user friendly interface backed with strong technical support to handle the business has been one of the primary highlights of the project. Business of the client has been pretty good in such a short span of time and it is aiming to emerge as the leading B2B marketplace in the entire EU.  



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