Best IT Implementation Trends to Boost your ECommerce Business The eCommerce market is rising globally and is expected to grow at CAGR of 11.1% till 2025. In the eCommerce ecosystem, the B2B market is almost twice as big as the B2C market. All these developments in the eCommerce industry are primarily due to the technological advancements in recent years leading to transition of market from physical boundaries to digital realm at a growing pace. Also a significant contribution is from the rise in mobile and internet usage in the industry and people at large. With the advancement of technology and support system, there has been a significant transformation in the digital sphere catering to the eCommerce platforms, all credits to the hard working developers and IT experts in the industry.

Regular changes and updates in the digital transformation sphere has contributed towards a boom in the eCommerce market and opportunities associated with it. Businesses are undoubtedly in a race to get the competitive advantage by strategic implementation of these major changes in the digital ecosystem and deliver the best they can offer to enhance customer experience.

In this article we will discuss some of the major aspects of strategic and technological implementations necessary to boost any emerging eCommerce business at present day scenario:

End-User experience

To improve customer retention and enhance productivity of any eCommerce business, it is imperative to have a top class user experience. Ultimately it is the user of the platform that decides on the usage frequency and timeline. The better the experience, the better is the retention and engagement. The experience has to be seamless and user friendly throughout the transaction. Tools that are increasingly getting popular these days are:

• Visual search:

Using image recognition technology, scanning a picture of an object to find an exact or nearest match of it from the product catalogue available online can make the work of the user much easier and hassle free.

• Voice search:

By using voice recognition technology and matching the keywords of the products with the query of the user, appropriate supply demand matches can be achieved and the user can save a lot of time usually wasted in manual search and sort process.

• Augmented Reality (AR)/Virtual Reality (VR):

Allowing the user to see and experience the products in 3D and realistic environments using AR and VR technology to ease out the decision making process of the user can definitely increase the conversion ratio and business returns. This requires a combination of hardware and software implementation in the existing platform.

• Multi Channel selling:

This involves integrating eCommerce interfaces into different popular channels including social media platforms to enable users to access and do the necessary transaction without having to navigate through the main website or main channel.

• CEM Tools:

Using Customer Experience Management tools can help in tracking and organization of all customer interactions and feedback so that the business can focus on the actual needs of the customers. This enables in filling the gap between the desired customer experience and the actual customer experience.

• Chat-bots:

Use of advanced chat-bots powered by AI and machine learning can automate the dispute resolution process and make the customer support system very efficient and robust while reducing the cost associated with manual intervention as much as possible.

Infrastructure & Operations

To make the business as cost effective and flexible as possible, use of advanced technology and tools can be very helpful. Tools and technology such as ERP, AI and Machine learning, IoT, Robotics and Automation, Industry 4.0 etc.

Control over analytics

Using appropriate analytics and data presentation tools can significantly assist the stakeholders in gaining insights on business processes and thereby improving business efficiency. Maintaining an easy to access and easy to use dashboard where most of the data from various sources can be collected, analyzed and displayed across platforms is something the business needs.

Speeding up shipping process

The faster the delivery, the better is the customer satisfaction. There is no denial in fact.

Most of the successful B2C and B2B eCommerce businesses are successful because they deliver as per their promise and while timely delivery is a norm, early delivery results in customer delight. To achieve these results, one needs to improve the Manufacturing, supply chain, logistics and planning of operations.

Efficient planning coupled with other parameters will enable a business to speed up the delivery process.

Subscription, rewards and loyalty

Subscription based model is successful because of the fact that services and offerings can be more personalized and presented in a way that can promote the user to access the services more frequently. Along with personalization, rewards and loyalty programs enable the customer to feel delighted for getting more than what was wanted and forms a way for the business to express gratitude to the customers for their loyalty and regularity. All of these programs including point based loyalty mechanisms need a dedicated interface and digital platform which the developers can very easily integrate into your existing platform.

The eCommerce industry is transforming drastically every year and it is very critical for your business to analyze the latest trends in the industry and implement them in your business unless you want to stay behind and get lost in the crowd. An easy approach to this is to take help from Industry leaders like Metricoid Technology Solutions Private Limited. Having a talented team of more than 12 years of experience in the field of digital and IT solutions for numerous companies, Metricoid can really handle the requirements of all eCommerce development needs with ease and at most affordable pricing. Do check out the website for more information.

Conclusion

Entrepreneurs must be comfortable with obscurity, vagueness, uncertainty, and several challenges since startups are practically an adventure into the unknown.

Unfortunately, nine out of ten startups fail, and the ones that survive and prosper are those that possess the criteria listed above. These characteristics are common in the personalities of successful entrepreneurs, and we get to experience them in offshore technology partners, one of the greatest network connections for entrepreneurs and successful businessmen. Success demands a strong sense of commitment and determination at all times. When it comes to starting a business, a successful entrepreneur emphasizes the importance of perseverance and never gives up, especially when the journey gets rough and terrifying. There will be numerous obstacles to face, and the startup team must be determined to conquer them.

Successful companies are continually seeking ways to enhance matters by brainstorming and stepping outside of the box and challenging the status quo. As they embark on their long, difficult, and soon-to-be successful trip, they keep learning from their mistakes and promptly rectify them.

Because we are now living in a digital age, it is critical for businesses to have constant contact with their customers. Allowing them to connect with an online application or website seems to be the only method to do so. A software development partner can assist you in achieving this goal. Furthermore, as the demand to digitize your firm grows, so does competition in practically every sector. As a result, every company is concentrating on creating cutting-edge websites and apps.

Yes, practically every startup has a clear idea of what its final product should look like. What if, on the other hand, it might be even better? A technology partner can provide you with an early proof of concept – a working prototype to assist you in determining whether or not your final product is market-ready. They can assist you to figure out if the product meets the needs for which it was created, and if not, where the gaps are. Your partner can innovate and develop in your favor and identify methods to improve and even future-proof your product based on their extensive knowledge in software product development.

See what your technology partner can do? How robust and skilled they are?

If you’re a startup looking for the right counsel and expertise to help you build your own successful software project, consider checking out Metricoid. Metricoid is a leading digital solution and consulting company – an offshore software development company founded by individuals with over 12 years of professional experience who have built a strong and dedicated team of specialists who can respond to all of your demands right away at even the most affordable prices. Above all, it is a startup-friendly organization. As noted in the article, the primary phases of software development demand close monitoring and guidance to guarantee that everything falls into place properly. With the help of Metricoid’s guidance, you can be completely happy from start to finish, and leave the technical and challenging aspects of your product development to the specialists. Metricoid will provide advice on a trial basis and will only collect payment if the project is completed satisfactorily.